Problem management process model aims to minimise the total impact of problems on the organisation. Problem Management plays an important role in the detection and repair of problems to prevent their reoccurrence”. Source: ITIL Problem Management

Our goal of problem management is to minimise both the number and severity of incident and problem. It should also aim to reduce the adverse impact on incidents and problems that are caused by errors. It also prevents recurrence of incidents related to these errors. All these problem resolutions are documented as a ‘store in knowledge’ database for immediate reference.

Problem management has reactive and proactive aspects

• Reactive – problem solving when one occurs

• Proactive – Identifying and solving problems and known errors before they can be reported

Emerio Problem management includes:

• Problem control which includes advice on the best workaround available for that problem
• Error control

Root Cause Analysis

Emerio’s RCA is a structured step by step modus operandi that focuses on finding the real cause of a problem and on how to permanently fix it. Instead of only dealing with symptoms, our Root Cause Analysis ascertains and analysis the causes of these problems to determine how these problems can be solved or be prevented from occurring.

Goal of a root cause analysis is to recognise:

• What happened?
• Why it happened?
• What needs to be done to prevent the problem from recurring?

Our RCA would be used during:

• Emergency/Severity 1 issues reported
• More than 1 approach to deal with a problem

Package Upgrade Services 

We have extensive experience in Products Oracle E-business, Hyperion, SAP, Peoplesoft and Cognos. Our services include product installation, evaluation, porting setup and data migration and customisation, training and testing.

Migration Services

The key to successful migration is to ensure that existing applications run effectively on the new platform without inconsistencies or errors. Migration includes application and data migration.

Emerio approach to success migration includes 

· Review of current application

· Establish application Migration Strategy

· Requirements for Migration Approach

· Migration plan

· Platform inter-operability

· Setting up environment

· Interface modification

· Code translation

· Deployment issues

· Maintenance

· Documentation

Each stage of these processes will be designed, developed, tested and validated so the transition and migration is traceable throughout the migration process.