IT Service Desk, being the first point of contact for every organisation’s IT needs, serves as the nerve center for business in many organisations. Emerio has in-depth experience of managing IT Service Desk for more than a decade now. Our IT Service Desk expertise combined with our mature processes provides the leading edge to our customers. Apart from logging and resolving issues, Emerio’s IT Service Desk plays a critical role in ensuring the availability of systems. Emerio’s IT Service Desk ensures that the users, IT services and third-party support organisations are seamlessly supported and it serves as the single point of contact.

Emerio’s IT Service Desk operates on a 24x7 basis providing global coverage. The IT Service Desk has multiple Asian languages capabilities as well. Our expertise lies in the creation of a centralised Enterprise Service Desk that has uniform processes and deliverables. Combined with our state-of-the art delivery centers and tools, we are able to provide cost effective service to our customers locally, regionally and globally.

Emerio currently supports global customers with over a million+ tickets every year. With our SLA+ delivery commitments our customers reap the benefits of world class support.

• User support
• Trouble ticket monitoring and tracking
• Single point of ownership
• Committed level of first time fix
• Faster resolution using knowledge base
• ITIL based framework and service delivery
• Dedicated and shared services options
• 24x7 coverage
• Support multiple countries client bases in Asian languages