Client Profile

• Singapore’s leading government agency

Snapshot of engagement

• CRM application management
• 400 users globally

Client Requirements

• To enhance overall user experience
• Specific enhancement to improve the sales and services functions
• Development of new reports
• Workflow enhancement

Scope of Services

• Enhancement and maintenance services of customer relationship management system-Oracle CRM.
• Modules :
  • Sales Management (online and offline)
  • Services Management

Technology

• Oracle e-business Suite-CRM
• Module - Sales online, Service Management, Sales offline
• Oracle OA framework, Discover Reports, Forms and Reports
• Lotus Notes integration

Project Responsibilities

• Technical Support
• Functional Support
• Enhancement Services
• Documentation

Key Success Factors

• Proven delivery methodology
• Strong CRM team
• Service delivery exceeded SLA
• Strong senior management commitment