Relationship Growth
- Global Warehousing and Logistics company
- Relationship started in 2005
- Emerio was selected to manage e-business AMS projects in 2006
Snapshot of Engagement
- Complete outsourced model managed through SLA
- Modules supported include GL, AR, AP, PO, iAR, FA, CM, Inventory and Custom Applications – Traffic & Shipping, Warehouse Management
- E-business application interfaces with many other programs
- Multiple entities across Malaysia and Singapore
- 24 x 7 Support
- Shared Services model
Portfolio of Services
- Oracle E-business Application management (function & technical)
- Oracle Database management
- Oracle Application Administration
- E-business Administration
Key Success Factors
- Proven delivery methodology
- Well-defined QMS processes
- Excellent recruitment process
- Efficient management of retention
- Service delivery exceeded SLA
- Improved efficiency through EABC methodology
- Strong senior management commitment
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