Relationship Growth
- Relationship with the US pharmaceuticals MNC started in 2003
- In 2005, Emerio was selected to provide managed services for Oracle and BI global database infrastructure
- Team size grew to 22 full-time employees (FTEs) in 2 years
Snapshot of Engagement
- Incident Management and Problem Management
- Over 1200 databases being supported
- About 64 production databases on PeopleSoft environment
Engagement Growth
Technology
- OS: HP Unix, Solaris, AIX, Wintel, Linux, Win 2000
- Storage: SAN, NAS
- Messaging groupware: MS Exchange 5.5, 2000,2003, Lotus Notes, Sendmail
- Backup application: Data Protector, Legato, Veritas, Netbackup
- Security: Medusa, Checkpoint, Pix
- Database: Oracle, SQL
- SAP: Basis, ABAP Dump
- Others: Cluster, Samba, print services, FTP, batch monitoring
Portfolio of Services
- Oracle infrastructure database administration
- Oracle application database administration
- DataModel administration
- PeopleSoft administration
- SAP database administration
Pricing Model
Key Success Factors
- Proven workflow process between US onsite team and onshore Singapore delivery team
- Service delivery exceeded SLA
- Integrated delivery team between US onsite and onshore team
- Excellent delivery team
- Strong project management
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