Client Profile

• US Pharma MNC
• Relationship started in 2003

Client Requirements

• The client needed a total solution to build a regional claims system and to streamline the process and procedures. The solution needed to seamlessly integrate and interface with the existing systems: PeopleSoft HRMS, JD Edwards Financial System and AMEX data from American Express.

Solution Overview

• Design, development, testing and implementation
• Implementation of the solution in new countries
• Business Process standardisation across 13 countries
• Multi-lingual – Thai, simplified Chinese, traditional Chinese
• Achievement of quality standards, cost effectiveness and timeliness

Challenges

• Regional user base (Asia Pacific) with multi-lingual options
• Semi-automatic data loading process
• High volume data
• Reduction of cost of operations

Technology

• Apache, Struts, J2EE, Servlets, JSP, Eclipse, web service, Enterprise Application Integration Linux Red Hat, Apache, Tomcat, Subversion, Oracle 10g, PL/SQL, Mercury Performance Testing tool, JPROBE, Multilingual (English, Thai) and localisation