Management of ERP Applications After our initial engagement, our client, a US based Tech MNC, selected Emerio to manage SAP AMS project. With our regional coverage growing to global coverage in the same year, we provided process improvements etc. while enhancing cost savings. |
Management of IT infrastructure Emerio's relationship with this US tech MNC started in 1997. The team size has grown from 3 to 550 with services including Server management, Storage management, Network management, Security management, SAP basis management and Database management. |
Global Infrastructure Management This US pharma MNC enhanced our role by selecting us to provide shared services for global infrastructure management. We also provided Level 1, 2 and 3 support and managed 400 web servers. Service delivery exceeded SLA. |
Regional Technical Support Emerio manages all Technical Support for the client, in major Asian languages and English. |
Regional Infrastructure Management Our client is a large US based semiconductor manufacturing company. They required a portfolio of services ranging from workstation management to server, database and application management. We introduced innovative support systems with enviable results. |
Software Packaging Our relationship with this large US based semi-conductor manufacturer started in 2005 and has been growing since then. We provided them with MES Packaging and development using technologies like ManageSoft, VB scripting and Auto IT. |
Regional Service Desk Support The client is spread across 6 countries with over 3000 employees. We are engaged to manage and provide Regional Service Desk Managed Services. We provide 24x7 support within the customer premises through voice, email and ticketing system. |
Infrastructure Management The client is a leading Indonesian bank. After our initial engagement we were also deployed to provide Infrastructure Management Services. Once again our expertise enabled us to exceed expectation. |
CRM Application Management The client is a leading government agency in Singapore. Their requirements included enhancements in their work flow as well as in user experience and sales and service functions. We not only met the requirements but our service delivery exceeded SLA. |
Customer Care and Billing Application Management |
E-Business Application Management Emerio was selected to manage the clients E-business AMS project. We provided 24x7 support to multiple entities across Malaysia and Singapore. Our portfolio of services ranged from Oracle Application Administration to E-business Administration. |
EDW Support and Management The client is one of the top banks in Indonesia. With technology ranging from OFSA to SQL database we were able to support the entire bank’s warehouse and regulatory applications besides providing them with server support and deployment. |
Legacy Application Management Our relationship with this US Tech MNC started in 1997. Besides other technical requirements they needed 24x7 global support from a centralised team. As always we met and exceeded business expectations on all fronts. |
Regional Claims Application Services Our relationship with this US pharma MNC started in 2003. We had to overcome challenges of high volume data, semi-automatic data loading process and handle a user base with multi-lingual options. As always we delivered excellent results. |
SAS Application Management The client is a Singapore government grass root organisation. With superior SAS technology and proven MS methodologies, we delivered numerous value adds to achieve application stability, improve ease of use and attain faster turnaround. |
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